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Google Restricts Keyword Planner Access to AdWords Advertisers With Active Campaigns

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keyword planner seo accessDo you use Google’s Keyword Planner for keyword research for SEO?  Unless you are running an active AdWords campaign, you will no longer have access to use Google’s keyword tool at all.

Over the weekend, I began hearing reports that Google has turned off access to those that use the tool without also being an active advertiser with a currently active campaign.  Now, AdWords is showing the following message for those without an active campaign running:

keyword planner sorry

To use Keyword Planner, you need to have at least one active campaign.  If you have an active campaign and are still seeing this message, try reloading Keyword Planner in a few minutes.

This change is huge.  Both SEOs and advertisers alike have used this tool – and the earlier versions of it – for years.  So turning off access is a stunning move.  If usage was an issue, they could have limited it to X queries per day.

It also has another impact.  If brand new advertisers are unable to see how many people are searching for their keywords and without access to pricing estimates, why would they actually start a campaign?  Being able to look at keywords is a critical part for anyone thinking about advertising on AdWords.

With this change, non-advertisers would need to either create an active campaign solely for the purpose of accessing this tool or use a third party tool.  But it is unclear if any of those tools are also impacted by Google’s change.

But it is clear that this is targeting SEOs – those who use the Keyword Planner without Google getting any financial benefit from it.

It is also worth noting that Google keeps the AdWords team and the Search team far apart.  So while this change impacts SEOs, it is likely no one on the organic side of things was aware of this change, since the Keyword Planner is an AdWords product.

Will Google revert this change?  Hard to say, but I can’t imagine they made this change lightly.  But it could actually cause some SEOs to create AdWords campaigns for access to the tool, which would be seen as a win for AdWords.  But even though this is an AdWords tool, this change will definitely hurt SEOs using it for keyword research.

It is also unclear what “active” means.  A fully active campaign that is accruing clicks and AdWords bill?  A campaign that is active but paused?  A campaign that is active but would never actually get impressions due to settings, targeting or budget?

Added: Some people are still able to access it without an active account at the moment.  But many are reporting they can no longer access it.

Google has also confirmed the active campaign restriction as well.  From a post by CassieH, AdWords Community Manager on June 24th:

keyword planner google quote 1

Thanks for posting to the Community. The Keyword Planner Tool requires an active campaign in your account, so you will need to go through the billing set-up in order to access it. You can find more information about this in this thread: https://www.en.advertisercommunity.com/t5/Basics-for-New-Advertisers/Can-t-access-keyword-planner/td…

However, there is currently a known issue with the Keyword Planner. If after you set up your billing information and first campaign and still cannot access it, please let me know here and I will be able to give you an update.

According to this post, it seems that it is restricted to newer accounts, so those with legacy accounts seem to still have access.

Unless the rules have changed, it seems you need to enter your billing information with a billing method (ie. credit card number), then you can launch your campaign but immediately pause it.  Then you can access the tool.

Update 9:30am PST: It seems that Google has edited the multiple posts on the AdWords forum stating an active campaign is required.  It now says it is a “known technical issue” rather than an active campaign required – as well as editing another post that said the “active campaign” needed to be active within the past month.  So it appears that Google is backtracking on the active campaign requirement.

You DO need an AdWords account though – and to do that, you normally need to enter billing information.

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Jennifer Slegg

Founder & Editor at The SEM Post
Jennifer Slegg is a longtime speaker and expert in search engine marketing, working in the industry for almost 20 years. When she isn't sitting at her desk writing and working, she can be found grabbing a latte at her local Starbucks or planning her next trip to Disneyland. She regularly speaks at Pubcon, SMX, State of Search, Brighton SEO and more, and has been presenting at conferences for over a decade.

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Comments

  1. Might you be able to get around this by setting up a campaign and then using bid adjustments (-100%) to exclude mobile, tablet and desktop? I.e. the campaign would be active but not displaying/incurring any cost.

  2. Thank you so much for this post, I went to use the planner and was blown away!! Going forward, I don’t understand how I could start a campaign without access to the research first.

  3. The issue seems to impact only fairly new accounts. I have one old account with over $100k spent and one fairly unused, newer account (billing set up, 1 active campaign with setup that will generate no clicks). The old account is unaffected, the newer one works only sometimes, most of the times it either shows the “Sorry…” page and other times it generates errors when trying to generate keyword list: “There was an unknown error. Please try again.”.

    On twitter @adwords states it’s an issue they are working on for several days now. Seems unintended, buggy update.

  4. A classless move on Google’s part. Although, I imagine many keyword research companies are (understandably) tickled. It is rare that a Google move ends up driving business towards 3rd parties… makes me wonder if they will also make efforts to make their lives miserable as well.

    … I am getting downright jaded about Google’s actions towards anyone but them these days.

  5. I’m using KW Planner to maximize keyword pool and then Serpstat for semantic expansion. IMHO Keyword Planner could’ve set few more filters but we still can’t do without it:)

  7. Simple Question.

    Has Google simply considered offering this tool as a SaaS for those poor, suffering Keyword Research Specialists, that bring in billions of dollars for them? Something reasonable, affordable. etc…

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