If you have tried accessing Google Analytics and the real time reporting since yesterday, you have probably discovered that real time reporting is not updating. Instead, users are seeing an empty report and an error message:
Google first acknowledged the issue for some users yesterday:
Some users may be experiencing issues with real time reporting. We are working on a fix and expect to have everything back to normal soon.
— Google Analytics (@googleanalytics) September 7, 2016
Google Analytics posted a followup tweet late last night saying they hope to have a fix pushed out later today.
We are working on a permanent resolution to this issue, which is expected to go live tomorrow. Apologies for the inconvenience.
— Google Analytics (@googleanalytics) September 8, 2016
Google Analytics posted a possible workaround – either using Incognito Mode or clearing cookies, however that fix isn’t working for everybody.
Update: If you see errors accessing realtime reports in GA, a temporary workaround is to clear cookies or use an incognito browser window.
— Google Analytics (@googleanalytics) September 8, 2016
Hopefully the fix will go out later today as planned.
Jennifer Slegg
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